2026 will be a year of continued focus on AI: Actual Intelligence across the X-Press Legal Services network.
The company’s steadfast commitment to service excellence has driven record month-on-month growth, resulting in a 17% increase in turnover in 2025 and the successful onboarding of nearly 50 new clients.
The success underscores the firm’s commitment to cutting-edge technology combined with something even more powerful: human intelligence. While artificial intelligence and automations that replace human interactions are on the increase, X-Press believes that conveyancers still value the human touch, especially when accuracy and analytical expertise are critical.
Lynne Lister, Managing Director of X-Press Legal Services, commented: “Technology is a powerful enabler and we continue to invest in it across many of the services we deliver to our clients. However, it will never replace human experience and judgement. At X-Press, AI means Actual Intelligence. Our clients value the strong working relationships they build with our trained search experts, professionals who know their local area inside out, can spot anomalies before they become issues, and respond quickly and personally to queries.
“We don’t operate call centres or rely on automated chatbots, because we understand how frustrating it can be when you need real answers from a real person. For us, the value of genuine interpersonal relationships far outweighs the cost savings of automated customer service.
“Over the years, we’ve seen some clients move to larger firms with very different business models, but in the past 18 months, many have returned, alongside new clients seeking the hands-on service we provide. We are fiercely proud to remain one of the last independent search firms in the UK. Our teams genuinely care about every client, and that commitment shines through in the calibre of work we deliver.”
X-Press Legal Services is the leading independent provider of conveyancing data in England and Wales. With 27 locally owned offices, it offers regulated property searches and reports, quotation management tools, compliance and insurance products, plus other essential services that streamline the conveyancing process from start to finish.
Trusted by over 500 legal practices, X-Press also supports ongoing professional development for conveyancers through regular CPD events, webinars and publications delivering expert guidance, reliable data and innovative technology at every stage.